Returns and exchanges
Your satisfaction is our priority, we take care of offering you the best products, to do so we offer you the possibility to return or exchange your product, only for online purchases, if the products respect the exchange and return policy. However Imagine Le Fun is not responsible for non-compliant use of the product, please read the policy and warranties of the manufacturer.
For online purchases only, we will be pleased to exchange or credit the product you return within 7 business days after you received your package, if not used, in perfect condition, unopened, in its original re-sellable packaging and with all the original accessories. Please note that we do not reimburse the delivery fees.
- You can return any product purchased online under the following conditions:
- Unopened and in a sealed package
- In its original condition with its labels
- Authorized by Imagine Le Fun (please contact us to obtain an authorization number).
- Not part of the exception list
We will credit your account or reimburse you. Please note that we do not reimburse the delivery fees.
Exceptions apply for the following items:
- Tights and underwear
- Makeup not in sealed packages
- All non sealed items or not in their original condition.
Please follow all the steps bellow to return your product:
- Check if your product complies with our exchange policy.
- Call the customer service at 514-282-2227
- Send us the return form with a picture of the product you bought, by email at firstname.lastname@example.org or by mail post to 34 av. Mont-Royal Est, Montréal, QC, H2T 1N5
- Please wait for your authorization number before to send us back the product. Note that any product sent without an authorization number will not be accepted.
- Once you received your authorization number, pack your product carefully, insert a copy of your receipt in the package and affix the authorization number on the outside of your package (we should be able to see the number on the package), and send us back the product to: 34 av. Mont-Royal Est, Montréal, QC, H2T 1N5
- You have 7 business days from the reception of your product to return it.
- Shipping charges are not credited or refunded except if the reason you are sending back to us the product is due to a mistake made by us during the shipping, for example: wrong model, color, sizes or even if the product has a manufacturing defect, in this case we will replace the product and pay for the shipping charges.
Please return all your packages with Post Canada, insure with a shipping confirmation number. Imagine Le Fun is not responsible for the lost or robbery of your return package.
We will send you a product back or credit your card as soon as we received your package. Please not that Imagine Le Fun has the right to refuse any packages which do not have an authorization number.