Frequently Asked Questions

Please read our FAQ to see if your question is not already answered here.

What products do you have?

Costumes for adults and children, professional and artistic makeup, wigs, masks, hats, contact lenses, dance products, tights and a lot of accessories (moustaches, weapons, ties, wings, and much more…). Have a look around our site to get a better idea, but please note that not all our products are necessarily on the website. For any questions, please contact us.

We do not carry party products such as balloons, piñatas, plates and other tableware. And we do not inflate balloons anymore unfortunately.

What payment methods do you accept?

For online purchases, we accept credit cards: Visa and Mastercard, as well as payments through PayPal. In store we accept: Cash, Debit, Credit Cards: Visa, Mastercard and AMEX. Checks are delayed payments accepted for schools, school boards, cities and some other organizations.

Where is the store, and what is the closest metro station?

The Main location of Imagine is at:

34 av. Mont-Royal Est

Montréal QC H2T 1N5

Between St-Laurent blvd. and Saint-Dominique street

Close to Mont-Royal metro Station

Directions
Is the main store open all year long?

Yes, many are surprised to find out that we’re open all year round. So don’t hesitate to visit us before or after Halloween. We’ll be glad to serve you.

Do you rent costumes, wigs or accessories?

Unfortunately, we don’t rent costumes, wigs or accessories, we only sell. However, you might find that some of our prices are not too far from the price of rentals, especially for mascots. Plus, you avoid the hassle of having to return the product after. You could resell it or give to friends or family if you don’t need it anymore. Or if you really like it you could continue using your disguise over and over again.

Can I try the wigs?

Yes, but depending on model. Our quality or cosplay wigs can be tried with a wig cap (lent or sold in stores). However most of our Halloween costume wigs can’t be tried, but they could be displayed on a demo head if possible.

Are you authorized sellers of Ben Nye, Kryolan and Mehron? Are your makeup products authentic?

Yes, we are authorized distributers of Ben Nye, Kryolan, Mehron and several other brands of professional makeup. We only carry authentic makeup products bought directly from the manufacturers.

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